Customer Service Representative | Brunswick, Melbourne VIC | Full Time
Job Title Customer Service Representative
Location Brunswick, Melbourne, Victoria
Work Type Full Time
- Successful, Growing Australian owned Gourmet Food Business
- Collaborative Team Environment,
- On the job training & skills development
Be part of a High Performing Team that takes pride in offering exceptional customer service!
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Victoria Customer Service Team
Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it’s essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together!
The Opportunity
We are looking for a highly organised team player to join our Customer Service Team.
The role is based at our office in Brunswick, Melbourne and will report to our Customer Service Manager.
This is a full-time position. We have a flexible work roster, which means some days will be an early start and finish and other days a late start and finish, but all within the operational hours of 5.30am & 5.00pm, Monday to Friday.
We’re Offering
- Attractive salary
- 25% Staff Discount
- Free Onsite Parking
- On the job training and skills development
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 35 years and continues to grow
Key Responsibilities
- Handle customer order entry, invoicing & credits
- Manage and action customer enquiries via phone, email & our online platform
- Proactively support the Sales Team to deliver exceptional customer service
- General administration & record maintenance
- Flexibility to work any shift between 5.00am & 6.00pm Monday – Thursday
Key Capabilities
- High attention to detail
- Problem solving
- Team Player
- Ability to adjust to changing priorities
- Time management
- Proactive, decisive
About YOU
Our ideal candidate will be a team player with a good work ethic and a friendly, positive attitude.
Are you a quick learner who strives to continually improve? Do you consider yourself to be proactive, trustworthy, accountable and a good communicator? These are all key characteristics required for this role.
To Be Successful in This Role, You Will Have;
- Experience in a customer service role involving data entry & phones an advantage
- Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)
- Pronto or similar ERP software experience beneficial but not essential
- Good time management skills and strong attention to detail
- Ability to complete tasks autonomously with a high-level of accuracy
- A strong work ethic and the ability to problem solve, be flexible & multitask
- Strong written and oral communication skills
If you are interested
Please apply via Seek by Friday 23 January 2026.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Area Sales Manager FMCG | Brisbane, QLD | Full Time
Job Title Area Sales Manager FMCG
Location Brisbane (including occasional regional travel)
Work Type Full Time
- Leading FMCG business servicing Independent Supermarket Sector
- Well established Australian business with a Great Culture
- Collaborative, dynamic team environment and mentoring from industry experts
Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Retail Division
We distribute more than 200 premium local and international brands to Independent Supermarkets, convenience stores and health food outlets across Australia.
We also have one of the largest ranges of gourmet products for instore bakeries, cafés, service delis and hotboxes.
We provide our customers with winning brands and strategies that allow them to compete and grow.
About the Role
We are currently seeking a highly motivated and driven sales professional to manage a territory that covers Central & North Brisbane and includes a regular regional country run.
You will report to the QLD Sales Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Retail Division.
This is a fulltime position.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle, phone and tablet
- 25% Staff Discount
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for over 30 years and continues to grow
Key Responsibilities
As Area Sales Manager, the main duties of your role will include:
- Gain and maintain rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs, ordering cycles and sales support requirements.
- Develop your continued understanding and knowledge of our products and brands, competitors’ products & services, as well as general market conditions.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the Sales Manager.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
- Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this Role you will have the following skills & experience:
- Have a minimum of 2 years’ sales experience (Preferred)
- Have an unrestricted driver’s licence.
- Demonstrate a provenability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans.
- Ability to work autonomously, as well as be a team player.
- Excellent written and verbal communication skills.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
- Be a strong advocate for the client and drive customer service at all levels.
- Ideally have previous experience in the independent retail supermarket industry.
If you are interested
Please upload your resumé via Seek by Friday 26 December 2025.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Inventory & Picking Manager | Condell Park, NSW | Full Time
Job Title Inventory & Picking Manager
Location Condell Park, NSW
Work Type Full Time
- Immediate Start
- Monday to Friday Roster
- Well established Australian business with a Great Culture
Use your leadership, organisational skills and hands on approach to coordinate the work of our Inventory and Picking Teams, to support our NSW Operations and provide excellent service to our independent supermarket, hotel & hospitality customers across NSW.
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-six years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About the Role
We are currently seeking an Inventory and Picking Manager with experience in operations and people leadership for our Condell Park, NSW branch.
You will be responsible for the day to day running of the inventory & picking functions, coordinating the Inventory Team’s activities to ensure the efficient management of stock (from receival through to pick bay) and the Picking Team’s activities, to ensure an efficient workflow for customer orders (from picking to staging ready for despatch). You will support department coordinators and working closely and aligned with your State Operations Manager.
This role will also bring the right individual an opportunity to learn and develop into an Operations 2IC.
You will report directly to the NSW Operations Manager.
This is a fulltime position.
We’re Offering
- Immediate Start.
- Full Time
- Monday to Friday Roster.
- Uniform Shirts Provided.
- 25% Staff Discount on Staff Purchases
Key Responsibilities
With a customer centric focus and ability to adapt and pivot to service the fast-paced growth environment of the business you will be primarily responsible for:
- Inventory Function Oversight: coordinate the execution of daily, weekly, monthly inventory tasks including stock management and prompt provision of information to Inventory/Purchasing Team.
- Picking Function Oversight: coordinate the picking of orders – ensuring accuracy, timeliness, and efficiency.
- Team Leadership & Development: Lead and develop your team members, fostering a high-performance culture.
- Resource & Workflow Coordination: Prioritise and allocate resources effectively to align warehouse activities with revenue goals and operational demands.
- Cost Management: assist with the control of key warehouse expenses (wages, packaging) to stay within budgeted targets.
- Cross-Functional Collaboration: Work closely with Despatch, Customer Service, Sales & Safety teams to meet business objectives and KPIs.
- Process Improvement & Efficiency: identify and implement process improvements to reduce waste, enhance workflows, and elevate customer experience.
- Safety & Compliance: Ensure full compliance with WHS and food safety standards for yourself and your team.
- Supporting the Operations Manager in all areas of operations.
- Creating a respectful, professional & safe work environment.
To be successful in this Role you will have the following skills & experience:
- Forklift licence essential (high reach forklift experience an advantage)
- Current Australian drivers licence (essential)
- A current medium rigid (MR) licence (preferred)
- Ability to lift up to 20kg weight (essential)
- Competent with Microsoft Office products (excel, word, outlook)
- Confident written & verbal communication skills (required)
- A strong work ethic
- Experience in fast paced operations an advantage
- Experience in chilled food distribution an advantage
- Flexibility to adapt to the needs of the business.
- The ability to meet deadlines.
- Enjoy early start times
At Royal Foods we pride ourselves on our high level of customer service. We pull together as a team to get the job done and we want to continue working as a team to deliver strong results, whilst supporting the company’s core values
If you are interested
Please upload your resumé via Seek by Friday 19th December 2025.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Area Sales Manager – Food Solutions | Perth Metro East, WA | Full Time
Job Title Area Sales Manager – Food Solutions
Location Perth Metro East, WA
Work Type Full Time
- Leading innovator & distributor of gourmet food to the Food Service & Hospitality Sector
- Well established Australian business with a Great Culture
- Collaborative, dynamic team environment and mentoring from industry experts
Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Food Solutions Division
We have developed a range of value-added products that provide solutions to the challenges our food service customers face every day. We build relationships with them and work together to improve the profitability of their business.
Our customer base is diverse and includes five-star hotels, stadiums, casinos, high-end caterers, private hospitals, private education sites and clubs across Australia.
About the Role
We are seeking a highly motivated and driven sales professional to manage the Perth Metro East territory.
You will report to the WA Food Solutions Sales Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Food Solutions Division.
This is a fulltime position.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle
- 25% Staff Discount
- Fulltime position
- Monday – Friday role
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for 35 years and continues to grow
Key Responsibilities
As Area Sales Manager, your core responsibilities will be:
- Gain and maintain rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs and help them achieve their objectives.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the Sales Manager.
- Achieve sales and profit targets.
- Develop your continued understanding and knowledge of our food products and brands, competitors’ products & services, as well as general market conditions.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
- Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this Role you will have the following skills & experience:
- Have a minimum of 2-3 years’ sales experience.
- Previous experience in sales within the food service industry is required.
- Have an unrestricted driver’s licence.
- Have unlimited permission to work in Australia.
- Demonstrate a provenability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans.
- Ability to work autonomously, as well as be a team player.
- High level communication and negotiation skills is required.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
- Be a strong advocate for the client and drive customer service at all levels.
If you are interested
Please upload your resumé via the contact form at https://www.royalfoods.com.au/our-team/ by Friday 12 December 2025.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Area Sales Manager – Food Solutions | Toowoomba, QLD | Part Time
Job Title Area Sales Manager – Food Solutions
Location Toowoomba QLD
Work Type Part Time (4 days per week)
- Leading innovator & distributor of gourmet food to the Food Service & Hospitality Sector
- Well established Australian business with a Great Culture
- Collaborative, dynamic team environment and mentoring from industry experts
Outstanding opportunity to join the sales team of a well-established purpose driven business with a great culture
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Food Solutions Division
We have developed a range of value-added products that provide solutions to the challenges our food service customers face every day. We build relationships with them and work together to improve the profitability of their business.
Our customer base is diverse and includes five-star hotels, stadiums, casinos, high-end caterers, private hospitals, private education sites and clubs across Australia.
About the Role
We are seeking a highly motivated and driven sales professional to manage a sales territory encompassing the Toowoomba region. You will be expected to live within your territory.
You will report to the QLD State Manager and will work closely with our dynamic Sales Team to deliver targeted results to ensure a successful outcome for both Royal Foods and our Customer partners.
You will be responsible for servicing existing customers and building new business. You will contribute to planning and evaluation within the Food Solutions Division.
This is a part time position, working four days per week.
We’re Offering
- Competitive base salary & incentive programme
- Company vehicle
- 25% Staff Discount
- Part time position, 4 days per week
- Excellent workplace culture & working environment
- Work for an Australian owned and operated business that has been operating for 35 years and continues to grow
Key Responsibilities
As Area Sales Manager, your core responsibilities will be:
- Gain and maintain rapport with your client base, and other internal and external stakeholders.
- Work closely with your client base to understand their individual business needs and help them achieve their objectives.
- Develop and manage your own quarterly sales strategy plans and territory goals in conjunction with the Sales Manager.
- Achieve sales and profit targets.
- Develop your continued understanding and knowledge of our food products and brands, competitors’ products & services, as well as general market conditions.
- Work to identify, source and develop new business opportunities within your territory, or pass on opportunities to other sales team members.
- Ensure ongoing growth within your assigned territory through new business or increased sales volume with current clients.
To be successful in this Role you will have the following skills & experience:
- Have a minimum of 2-3 years’ sales experience.
- Previous experience in sales within the food service industry is required.
- Have an unrestricted driver’s licence.
- Have unlimited permission to work in Australia.
- Demonstrate a provenability to manage the sales process through achievement of sales targets, management of gross profit and the development of business plans.
- Ability to work autonomously, as well as be a team player.
- High level communication and negotiation skills is required.
- Be an energetic self-starter with an ability to quickly build trust and rapport with clients.
Be a strong advocate for the client and drive customer service at all levels.
If you are interested
Please upload your resumé via the contact form at https://www.royalfoods.com.au/our-team/ by Friday 12 December 2025.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Sales Cadet FMCG | Condell Park, NSW | Full Time
Job Title Sales Cadet FMCG
Location Condell Park, NSW
Work Type Full Time
- Entry-Level Role
- Leading FMCG business servicing Independent Supermarket Sector
- Collaborative, dynamic team environment and mentoring from industry experts
About Royal Foods
We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.
We’ve been in business for over thirty-five years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.
At Royal Foods our purpose is to enrich the lives of people – including our staff, customers, stakeholders and community – and our continued growth enables us to help more people prosper and grow.
About our Retail Division
We distribute more than 200 premium local and international brands to Independent Supermarkets, convenience stores and health food outlets across Australia.
We also have one of the largest ranges of gourmet products for instore bakeries, cafés, service delis and hotboxes.
We provide our customers with winning brands and strategies that allow them to compete and grow.
About the Role
We’re looking for a motivated school leaver with a great attitude who wants to start their sales career in the FMCG industry, dealing with Independent Retailers.
The successful applicant will be joining our highly motivated and results driven Sales Team in New South Wales, reporting to the NSW Sales Manager – Retail.
We’re Offering
- Full training and support from our team
- Competitive salary
- Company vehicle and mobile phone
- 25% staff discount on our products
- Excellent workplace culture & working environment
- A chance to build a long-term career in an established and growing Australian business.
Responsibilities
As a sales cadet, the main duties of your role will include:
- Gaining and maintaining rapport with customers and colleagues.
- Working closely with Area Sales Managers to help meet ordering cycles.
- Developing your understanding and knowledge of our brands, competitor brands and general market trends.
- Merchandising stores to maximise sales within our product range.
- Covering Area Sales Manager’s territories when required..
To be successful in this Role you will ideally possess:
- A driver’s licence (essential)
- Previous sales experience, particularly in a Retail FMCG environment an advantage, but not essential
- Excellent written and verbal communication skills.
- Availability for occasional regional travel within NSW
- Ability to work autonomously, as well as be a team player.
- Good organisational and time management skills
- A results driven attitude
- A friendly personality
If you are interested
Please upload your resumé via Seek by Friday 5 December 2025.
Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.
Check our Seek page for all our current vacancies and to apply